At DriveHome, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data in compliance with the Protection of Personal Information Act (POPIA) of South Africa.
Why We Collect Personal Information (Our "Why")
We believe in building trust through transparency. Personal information is collected to:
Help users list or access services on DriveHome
Facilitate secure communication between users and service providers
Improve and personalize the user experience
Respond to queries or support requests
Comply with legal and regulatory obligations
What Information We Collect
We may collect and process the following personal data:
Contact details: Full name, email address, phone number
Account information: Username, password, service preferences
Listing or business details: Service category, address, location
Device or browser data: IP address, operating system, browser type
Payment details: (Only when necessary, and via secure third-party payment processors)
We only collect information that is relevant, lawful, and limited to what is necessary for the services we provide.
How We Use Your Information
We use your personal information to:
Create and manage your user account
Display your listings or services
Facilitate communication between users and service providers
Send administrative or promotional messages (only if you opt-in)
Monitor and improve our services
We do not sell, rent, or trade your information to third parties.
How We Protect Your Data
We implement appropriate technical and organizational measures to safeguard your personal information, including:
Data encryption
Secure login and password hashing
Limited access to user data by authorized staff only
Regular platform audits
Your Rights Under POPIA
You have the right to:
Access your personal information
Correct or update any inaccuracies
Request deletion of your personal data
Withdraw consent for marketing communications
Lodge a complaint with the Information Regulator if your rights are violated
Retention of Data
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. After this, we securely delete or anonymize the data.
Cookies and Tracking
DriveHome may use cookies and similar technologies to enhance user experience and analyze traffic. You can disable cookies via your browser settings.
Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to read their policies before sharing personal data.
Changes to This Policy
We may update this Privacy Policy occasionally. You will be notified of material changes via our website or email.
Contact Us
For any questions, requests, or concerns about your privacy, please contact us: 📧 Email: support@drivehome.co.za